Client-focused technology professional connecting customer needs, business priorities, and technical teams to build relationships, solve problems,
and improve customer experiences.
Lindseybrownawell@yahoo.com
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+1 302-382-5101
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Experience
Quality Assurance Engineer
Vystar Credit Union ↗
July 2024 – November 2025
Jacksonville, FL
- Partnered with business teams and external vendors to troubleshoot issues, understand stakeholder needs, and coordinate solutions across banking technology platforms.
- Served as a bridge between business and technical teams, translating requirements and technical findings into clear next steps.
- Advocated for usability improvements and stronger customer experiences throughout product development.
Quality Assurance Analyst / Integration SME
Venus Fashion ↗
November 2019 – January 2024
Jacksonville, FL
- Served as a Subject Matter Expert for major e-commerce integrations including Apple Pay, CookiePro, and Venus Wallet.
- Coordinated across engineering, business, and third-party technology teams to resolve issues and support successful integrations.
- Connected business requirements with technical execution while communicating risks, priorities, and release readiness.
- Advocated for functionality and usability improvements across customer-facing digital experiences.
Account Support Specialist
Venus Fashion ↗
July 2019 – November 2019
Jacksonville, FL
- Supported customer accounts by understanding individual needs, resolving concerns, and providing responsive service.
- Built customer relationships through personalized communication and solution-oriented support.
- Investigated account issues and identified appropriate solutions while maintaining accurate account and pricing information.
- Adapted communication to individual customer needs, contributing to increased sales conversions.
Skills
Communication & Collaboration
- Stakeholder Communication
- Cross-Functional Collaboration
- Vendor Coordination
- Technical Communication
- Relationship Building
Technology & Operations
- Jira & Confluence
- Microsoft 365 & Teams
- SQL & APIs
- UAT & Software Integrations
- SDLC & DevOps Practices
Client Success & Account Management
- Client Relationship Management
- Customer Advocacy
- Account Support
- Needs Assessment
- Issue & Escalation Resolution
Education
Bachelor of Science in Music Business
April 2015
Recommendations:
“Lindsey is sharp, reliable, and easy to work with. She’s thoughtful in her approach and especially strong when it comes to customer-facing communication.”
Mason Starkey, Art Director
“Alexandra is hungry to tackle new challenges. She’s delightful with clients and can diffuse a tense room with her laugh.”
Creative Director, Creative Agency XYZ
Cpabilities:
Jira · Confluence · Microsoft 365 · Teams · SQL · APIs · UAT · DevOps · E-Commerce Platforms